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Sarah Pierce Mart
Refund and Returns Policy
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Refunds And Returns – Sarah Pierce Mart Sports

At Sarah Pierce Mart Sports, we prioritize customer satisfaction and strive to provide high-quality sports products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below for details on how to request a return or refund.
1. Eligibility for Returns
Items must be returned within 30 days of the delivery date.

Products must be unused, in their original packaging, and in resellable condition to qualify for a return.

Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for return.

Certain products, such as personal care items, customized gear, and clearance items, may not be eligible for returns.

2. Return Process
If you wish to return an item, follow these steps:

Contact Us – Email us at admin@sarahpiercemart.site with your order details, reason for return, and any supporting images (if applicable). Approval & Instructions – Our team will review your request and provide return instructions, including the return shipping address.

Ship the Item – Pack the item securely and send it back using a trackable shipping service. The return shipping cost is the customer's responsibility unless the return is due to a defective or incorrect item.

Inspection & Processing – Once we receive the returned item, we will inspect it and process the refund or replacement within 5-7 business days.

3. Refund Policy
Refunds will be issued to the original payment method used at checkout.

Once the return is approved, the refund may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item sent).

4. Exchanges
If you receive a damaged or incorrect item, you may request an exchange instead of a refund.
Exchanges are subject to product availability. If the requested replacement is unavailable, we will process a refund.
5. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
Used or damaged products (unless received defective).
Items returned after the 30-day return window.
Personalized or customized products.
Clearance or final sale items.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. Provide clear photos of the issue, and we will arrange for a replacement or full refund at no extra cost to you.
7. Cancellations
Orders can be canceled within 24 hours of purchase, provided they have not been processed for shipping.
Once an order is shipped, it cannot be canceled but can be returned following our return process.
8. Contact Us for Returns & Refunds
For any refund or return inquiries, please reach out to us:
📍 Address: 831 Indiana Ave, Etowah, TN 37331
📞 Phone: +1 281 760 5776
✉️ Email: admin@sarahpiercemart.site
We are committed to providing the best service and ensuring a smooth return and refund experience. Thank you for shopping with Sarah Pierce Mart Sports!